Mónica Serrano, Product Development Manager at Vívaro Telecom, doesn’t just innovate from her desk—she also does it from her kitchen, where Patitas Gourmet was born: a family venture dedicated to creating healthy snacks for dogs and cats.
What began as a homemade solution to improve one of her pet’s health turned into a project filled with purpose, flavor, and heart.
Today, Mónica balances her corporate role with her entrepreneurial side, showing that passion and commitment can open unexpected paths… even the ones that wag their tails.
Little Paws That Led Me to the Heart of Entrepreneurship
I’m Mónica Serrano, and I’ve been part of Vívaro Telecom for over nine years, where I’m passionate about creating, innovating, and developing solutions for our clients every day.
But there’s another side of me that also creates, innovates… and cooks. Not for people, but for those who greet us wagging their tails or purring when we get home.
That’s how Patitas Gourmet was born — a project that started in my kitchen, with my two huskies and two cats as my first taste-testers.
It all began out of love: one of my dogs had hip problems and needed a special diet. So, I got to work preparing healthy snacks — high in protein and low in fat.
Little by little, I perfected the recipes, combining natural ingredients and always focusing on their well-being.
My daughters were the ones who gave me the final push. They said, “Mom, this isn’t just delicious — it’s a business!” And they were right.
We realized there aren’t many truly healthy options for pets on the market, so we decided to start a family venture together. That’s how Patitas Gourmet was born — from a family that loves animals and wants to share that love with others.
Today, we offer 100% natural snacks for dogs and cats. No preservatives, no weird ingredients — only what I would feed my own pets. And that, to me, is the most important thing.
Balancing my work at Vívaro as a Product Development Manager with this business has been a challenge — but also a wonderful adventure.
I do it outside of work hours, with the unconditional support of my family, who have become my team.
I’ve learned that consistency, dedication, and passion are key ingredients — just like in any good recipe.
My dream is big: I imagine food trucks for pets, where they can stroll around and be spoiled with a gourmet treat.
I also want our products to reach convenience stores so they’re accessible to everyone.
And yes, we’re already developing new lines: soft treats for senior dogs and a special concept for kittens.
If you’re thinking about starting your own business while working, here’s something from the heart: don’t be afraid. Start. Don’t leave it as just an idea.
Fight for your dream, one step at a time. And if it doesn’t work out right away, don’t get discouraged. What matters most is that it’s yours — that it excites you and that you do it with love.
You can find me on Instagram at @patitasgourmet_mx or reach out directly.
Your pets will thank you! 🐾
Tips for Developing a Personal Project with a Responsible Approach
Identify a real need
Mónica started with a solution to improve her pet’s health. Spotting a concrete need is the first step to creating something meaningful.
Leverage your professional skills
What you do at work can help you structure, communicate, and grow your project. Use your experience to make smarter decisions.
Plan outside of work hours
Balance is key. Mónica organizes her business during personal time, respecting her professional responsibilities.
Involve your close network
Having the support of family or friends can strengthen your project without affecting your work time.
Start with what you have
You don’t need a big investment to begin. Mónica started in her kitchen, inspired by her own pets.
Do it with purpose and clear values
A project born from love and commitment has a greater chance to connect with others. In Patitas Gourmet, animal health and well-being are at its core.
Be consistent and patient
Growth takes time. Mónica has refined her recipes and expanded her vision little by little, without losing focus on her role at Vívaro.
Share your story authentically
Showing the “why” behind your project can inspire and build trust — without losing your professional identity.
